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Monday, January 30, 2012

Problems creating documents with Office 2010

When trying to create new documents for a case in TurboLaw, you receive an error message similar to the one shown below:

error-starting-word.PNG



If you are using TurboLaw version 2.75 or earlier, the message will be different and it will say:

Error 429 - ActiveX Component can't create object

You may also receive a message saying that TurboLaw could not open a file of type "doc." After receiving these messages, your document will not open.

This problem is caused by having either the trial version of Microsoft Office 2010, or by having installed the Click-to-Run edition of Microsoft Office 2010.

Both of these versions of Microsoft Office use a new "Click-to-Run" technology which runs the program in a virtual environment, completely separate from the rest of your computer. Because of this, no 3rd party programs can communicate with Office programs (such as Word and Excel).

Microsoft has a knowledge base article regarding this known issue of "Click-to-Run" technology, as well as a list of other known issues with "Click-to-Run".

If you have purchased Microsoft Office 2010 and used the "Click-to-Run" install option, you will have to remove the "Click-to-Run" install and replace it with the full (or "classic") install. (Note: you do not need to re-install TurboLaw.)

The only ways you might end up with the "Click-to-Run" edition of Microsoft Office 2010 on your computer are if:

You purchased the Home & Student, Home & Business, or Starter edition online and downloaded it using the "Click-to-Run" install option, or;
You had a free trial of Office 2010 on your computer and you bought a license key online to "upgrade" it to the full version of Home & Student or Home & Business.
How to switch to the "full" (or "classic") install of Office 2010 instead of Click-to-Run
There is no additional cost involved if you switch to the “full” retail version of the Office Product that you purchased – only additional work on your part – and the Product Key is exactly the same. If you have any questions, contact Microsoft Support here.

You can also read these same instructions directly from Microsoft by clicking here.

Save all work, and then close all programs.
In Control Panel, open Programs and Features to see a list of installed programs.
Click Microsoft Office Click-To-Run 2010, and then click Uninstall.
To remove Microsoft Office Click-to-Run, click Yes.
Go to the Microsoft Office alternative fulfillment page.
Click My account.
Click Download, and then click Advanced options.
Follow the instructions.
To install the MSI-based Microsoft Office edition, run SingleImage.exe.
When prompted, type your Product Key to continue.
Once you have installed the full classic (non Click-to-Run) version of Microsoft Office 2010, you will be able to create documents with TurboLaw normally. You do not need to re-install TurboLaw.

How to tell if you have Microsoft Office 2010 Click-to-Run
If you are not sure if you have Microsoft Office 2010 Click-to-Run, here is how you can check:

Click your Start menu and then click on Control Panel.
In Control Panel, open Programs and Features to see a list of installed programs.
Scroll down the list of installed programs. If you see Microsoft Office Click-To-Run 2010 then you have the Click-to-Run edition of Microsoft Office 2010. If you see Microsoft Office listed, but it does not explicitly say "Click-to-Run," then you do not have the Click-to-Run edition.
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