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Friday, September 21, 2012

Problem setting up Outlook 2010 with Office 365


The issue can be caused if one of the following factors is true:

1. The Always prompt for logon credentials is checked.

2. Office 365 Desktop Setup has been run, or the Microsoft Online Services Sign In Assistant is out of date.

3. The personal certificate needs to be refreshed.

Based on the situation, please try to troubleshoot the issue with the steps below:

1. Check Outlook settings

a. Open Outlook 2010. Click File>Account settings>Account Settings.

b. Click the E-mail tab, click the Exchange Online mailbox, click Change…

c. Click More Settings…. Click the Security tab, make sure the Always prompt for logon credentials box is unchecked.

When you logon in, please let the Remember my credential box is checked.

2. Run Office 365 Desktop Setup Apps

To do so, please log on Office 365, click Downloads under Resources on the right panel, and then click Set up under Set up and configure your Office desktop apps.

3. Delete the personal credentials

If you are running Windows 7, please remove the user’s stored credentials in Windows Credential Manager. To do this, follow these steps:

a. Click Start, click Control Panel, and then click Credential Manager.

b. Locate the set of credentials that is used to connect to Exchange. The credentials should be shown as MS.Outlook: username@domain.onmicrosoft.com or username@your vanity domain.com

c. Expand the set of credentials, and then select Remove from Vault.

If you are running Windows XP, please also remove the user’s stored credentials in Windows Credential Manager. To do this, follow these steps:

a. In the Stored User Names and Passwords dialog box, click the credential that you want, and then click Remove. The following message is displayed:The selected logon information will be deleted.

b. Click OK.

c. In the Stored User Names and Passwords dialog box, click Close.

If the issue still could not resolve, you can re-create an email profile for this in Outlook.
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