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Sunday, June 4, 2017

installation Error in Office 2016 Professional

Problem:
Searched the forums however didn't return up with this downside being announce here however. Thus apologies if I uncomprehensible it am continuation this.

I have a Windows ten on my PC and recently non heritable a replica of Office 2016 skilled through Hubby's work for a reduction. But we've got been attempting for three days currently to put in it and it'll not complete the installation. The foremost common downside being that it hangs at ninetieth and simply sits there and will not progress any longer even once being left over night.

I have tried posting this downside on the Microsoft Community boards however they need been but useful to find an answer. Of the items they need prompt, i attempted all of them however to no avail. The suggestions they gave that I have tried are as follows:

"Follow these steps and download Office 2016 again:

1. First, check the type of internet connection you are using (Wired or Wireless)?
2. If you are using a wireless connection then you may try to hard wire the connection.

Try downloading Office 2016 now and check if you are able to install Office 2016 normally.
In case the above step still does not work then follow these steps.


1. Stop the Print Spooler service from Services.msc.
2. Disable the Anti-Virus/Security Software for a while, until you complete installing Office 2016.

Check if you are able to install Office 2016 now."

Nope didn't work, and my computer ishardwired. Next advice they gave was as follows and also didn't work:

"In Task Manager make sure there are no Office 2016 or Office tasks running. Then restart the computer and try installing Office 2016 again, making sure that there are no Office tasks are running in Task Manager prior to running the Office 2016 installation.

Check the above and let us know if it helps."

Nope, still notta.

While it is hanging at 90% I have checked my task manager and all the columns (CPU, Memory, Disk, Network) were all sitting at 0.

Funny thing is Hubby was able to acquire a second copy via coworker and it installed completely fine without issue on our windows 7 laptop.

We do not have any other copies of Office or any office related program on this computer, nor has there ever been. We have uninstalled, rebooted and tried reinstalling several times all with the same result of getting stuck at 90% then going nowhere. We even tried the 32 bit version in hope that it would work because the 64 bit version wouldn't install, but 32 or 64, it's the same problem.

There was ONE time, and one time only, though, I couldn't tell you what, if anything, we did differently, that it got past 90% and came up with an error message saying some items couldn't be installed because of some reason (I failed to take note of it at the time and it hasn't recurred since) and gave me the option to retry installing those items (it didn't list what they were) or ignore. So I clicked retry, and after a several minutes of it trying again the same message popped up. I believe I tried retry three more times before finally clicking ignore and being told that if I ignored it that I may have to go into program and setting later to repair office because some feature may not work right.

At that point Office SEEMED to work...until I rebooted the computer. At that point I got a pop-up message (which I again failed to take note of) with an error saying I need to run the installer again because it didn't install or finish installing or something of that nature. So I ran the installer again. this time it hung at 1% and didn't move even after hours of letting it run.

So again I uninstalled everything rebooted and started fresh and am now back at the hanging at 90% thing. It's very frustrating. A brand new expensive product that is meant for windows 10 but can't be installed on it? I'm very perplexed.

Any thoughts on this or what I will strive or do?

Solution:
Ended up line Microsoft and that they remoted into my pc. She ran a utility to fully uninstall all Office 2016 files simply just in case any remained once the uninstall I did myself as if there have been any corrupted files left it may have an effect on the install. Here is that the link she used for that free utility:

Uninstall Office 2013, Office 2016, or Office 365 from a Windows PC- Microsoft Office

After that she tried putting in once more. Still had the difficulty of hanging at ninetieth. She ran the utility yet again and rebooted my laptop. She had Pine Tree State flip of my antivirus and so turned off windows firewall entirely.Then she used associate degree htp link (which i assume was an interior link as a result of i could not retain it) to transfer the installer and run it. once running this it finally completed the install. She turned windows firewall back on once doing this. She same they need been having some problems with their servers recently which it'll not install if you're not connected to the net as a result of it accesses their servers to put in unless you bought a tough copy of the program. She same the servers ought to be operating once more currently tho'. thus if you're still having bother strive the utility link higher than, revive and take a look at putting in once more. If you're still stuck I counsel line Microsoft and allow them to remote in. certify you are doing not decision employing a Voip program on the pc you're having problems with though' because it may have to be rebooted many times throughout the method and you do not need your decision to induce disconnected.

Hope this helps a number of you continue to curst this!.

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